Bodily Injury Claims Team Lead
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Job Description
Bodily Injury Claims Team Lead leading commercial transportation claims operations at Reserv. Overseeing adjusters, escalations, analytics, training, and client loss-mitigation reporting.
Responsibilities:
- Provide leadership and claims technical support to a claims manager
- Oversee work performed by Commercial Transportation adjusting staff
- Balance management responsibilities with individual contributor claims work when volume requires assistance
- Switch between claims handling and coaching and feedback
- Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
- Align the team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Attract, hire, retain, and provide training with support from the leadership team
- Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers
- Advise clients on claim trends and loss mitigation
- Serve as backup/leader when the Manager/Director is out of office
- Handle initial onboarding tasks, access, and new-hire cultural immersion
- Act as subject matter expert for first-line questions, escalations, and roundtable discussions
- Handle increased reserve and payment authority and assist with moderate reviews
- Identify topics and trends for team huddles and Elevated Claims Experience Workshops
- Act as a Customer Obsession Champion advocating for a customer-centric mindset
Requirements:
- Candidates must reside in an eligible U.S. state throughout employment
- Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- Minimum of 5 years of insurance claims experience in bodily injury and property damage
- Minimum of 3 years of leadership experience, preferably managing in a remote environment
- Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
- Willing to obtain any additional required licenses within 60 days, including state testing
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
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