System Administrator
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Job Description
IT Systems Administrator for IPX Power's Technology team managing IT systems and user support. Ensuring stability and security of core systems with a focus on user assistance and documentation.
Responsibilities:
- Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
- Manage user accounts, permissions, and group policies across platforms such as Google Workspace
- Perform regular system updates, patching, backups, and monitoring to maintain reliable environments
- Resolve escalated support tickets and act as a technical escalation point when needed
- Support employee onboarding and offboarding, including device provisioning, access management, and basic training
- Maintain clear documentation of issues, resolutions, and standard support procedures
- Install, configure, update, and maintain operating systems and business applications
- Manage software licenses, subscriptions, and compliance across the organization
- Support SaaS platforms and internal tools used across teams
- Maintain IT asset inventory and oversee device lifecycle management
- Apply IT security best practices, including endpoint protection, access controls, and account hygiene
- Assist with backups, disaster recovery planning, and incident response activities
- Identify potential security risks and recommend practical, scalable improvements
- Create and maintain standard operating procedures and internal documentation
- Identify opportunities to improve IT processes, automation, and overall system reliability
- Provide guidance and basic training to end users on IT tools and best practices
Requirements:
- 3+ years of experience in IT support and system administration roles
- Experience supporting end users in a business or corporate environment
- Proficiency with Windows and/or macOS operating systems
- Working knowledge of networking fundamentals, including DNS and VPNs
- Experience with software deployment, patching, and license management
- Familiarity with cloud-based productivity platforms such as Google Workspace
- Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
- Exposure to basic scripting or automation (PowerShell, Python, or Apps Script) will help you succeed
- Strong troubleshooting skills, attention to detail, and commitment to documentation
- Clear communication skills and a customer-focused mindset that builds trust with teammates
- Ability to manage multiple priorities independently in a remote work environment
Benefits:
- 100% premium coverage for you and your dependents on medical, dental, and vision
- Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
- Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning support via Carrot and Maven
- Free access to Spring Health which includes 5 free Therapy & psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
- 3% non-elective employer contribution to your 401k or RRSP, ensuring your financial future is on the right track
- $150 monthly food stipend, $150 monthly reimbursement for cell phone/ internet, pet insurance allowance, full home office setup and free access to UrbanSitter with $625 in quarterly paid company credits, ActiveHero, and One Medical
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