Systems Manager
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Job Description
ServiceTitan Systems Manager leading system strategy and governance for a multi-brand organization providing plumbing and HVAC services. Responsible for data integrity, operational alignment, and training staff on the ServiceTitan platform.
Responsibilities:
- Own and execute the long-term ServiceTitan roadmap across all locations
- Design scalable system architecture to support acquisitions and expansion
- Evaluate and implement additional ServiceTitan products and integrations
- Lead change management and system adoption initiatives
- Establish documentation standards and SOP governance
- Manage and develop ServiceTitan Administrators
- Align pricebook configuration with commission structures and pay plans
- Ensure booking rules, capacity, and availability logic support business strategy
- Drive efficiencies across booking, dispatch, install, sales, and invoicing
- Identify automation opportunities to reduce manual work
- Conduct frequent audits of adoption and system configurations
- Ensure workflows support both revenue growth and operational excellence
- Ensure data accuracy across all business units and locations
- Partner with Business Intelligence to leverage system data for strategic decisions
- Align system reporting structure with executive and operational needs
- Support compensation modeling and commission impact analysis
- Serve as first-line helpdesk support for ServiceTitan-related tickets
- Assist with onboarding and offboarding processes
- Coordinate with vendors and senior IT on advanced escalations
- Provide training and guidance to employees
- Ensure compliance with security protocols and IT policies
Requirements:
- 3+ years of advanced ServiceTitan experience with multi-location oversight
- Deep knowledge of pricebook architecture and commission/payroll configuration
- Experience aligning system configuration with operational strategy
- Strong analytical and financial acumen
- Experience influencing senior leadership
- Background in operations, finance, or business intelligence
- Experience in high-growth or private equity-backed environments preferred
- Familiarity with Dispatch Pro, Marketing Pro, Inventory, Membership optimization
- Experience with accounting integrations and ERP systems preferred
- High School Diploma or GED required
- Bachelor’s degree in Computer Science, IT, or related field preferred (Relevant experience may substitute for formal education)
- Proficient in Microsoft Office tools
- Comfortable working across multiple software platforms
- Strong Apple product proficiency
- Experience with device management platforms
- Experience in cloud-hosted environments
- ServiceTitan Certified Administrator credential required
- Ability to travel up to 10% nationwide
Benefits:
- Medical, Dental & Vision Insurance
- Pet Insurance
- 401(k) with 4% company match
- PTO, Paid Holidays & Paid Wellness Time
- Employee Discounts
- Company-provided laptop and technology tools
- Ongoing education and professional development
- Growth opportunities within a multi-brand organization
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