Systems Support Administrator
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Job Description
Systems Support Administrator responsible for administering core IT systems in a multi-location franchise organization. Handling advanced troubleshooting and operational reliability in a remote capacity.
Responsibilities:
- Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms.
- Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination.
- Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues.
- Execute system changes using established change management processes.
- Manage user access, onboarding/offboarding, and access reviews using least-privilege principles.
- Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting.
- Coordinate with vendors on escalations, outages, and platform changes.
- Maintain system documentation and support continuous improvement and automation efforts.
Requirements:
- Required Experience administering business systems, SaaS platforms, or IT environments.
- Strong troubleshooting skills and ability to resolve complex technical issues independently.
- Experience with identity management, access controls, and cloud-based platforms.
- Strong communication skills and ability to work with non-technical users.
- Ability to manage priorities with minimal supervision in a distributed environment.
- Preferred Experience in franchise or multi-location environments.
- Experience with cloud-based phone systems (e.g., Dialpad).
- Familiarity with Intune or endpoint management tools.
- Knowledge of ITIL or change management practices.
- Relevant certifications (Microsoft, CompTIA Network+).
Benefits:
- Medical, dental, vision and other ancillary benefits on your first day of employment
- Remote work environment
- PTO
- Employee Assistance Program
- 401k Safe Harbor
- Collaborative, fun company environment and culture
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