Tax Clerk (StFa) in Customer Support – Customer Success and Accounting
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Job Description
Customer-Support-Spezialist für Buchhaltungssoftware bei BuchhaltungsButler. Betreuung von E-Commerce- und SaaS-Kund:innen, Demo-Calls und Content-Erstellung.
Responsibilities:
- Conduct demo calls
- Actively listen to and understand the needs of customers in the e-commerce and SaaS sectors, and derive suitable solutions
- Independently manage support tickets
- Find fast, customer-focused solutions
- Work closely with the Onboarding and Automation teams to ensure customer satisfaction
- Further develop solutions
- Create content such as blog articles, templates, and help pages
- Support the implementation of the AI and content strategy
Requirements:
- Experience in financial accounting or a strong understanding of tax-related processes
- Experience working directly with customers, ideally in a SaaS environment
- Strong ability to identify and understand customer needs
- Ability to define, track, and achieve realistic goals and KPIs
- Excellent written and spoken German and English communication skills
- Proficiency with Zendesk, Confluence, Slack, Google Workspace, or similar systems
Benefits:
- Comprehensive onboarding program
- Ongoing mentoring
- Continuous professional development opportunities
- Annual professional development budget
- Team dinners
- Sports and fitness activities
- After-work drinks
- Regular company offsites
- Remote-first work environment or office-based work near Ostbahnhof
- Flexible organization of working hours and location
- Attractive compensation package
- 30 days of annual leave
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