Technical Account Manager
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Job Description
Technical Account Manager supporting Bolster’s partner and enterprise customers. Configuring brand-protection monitoring and takedown workflows across digital channels.
Responsibilities:
- Serve as Bolster's primary point of contact for the Partner's account and support teams regarding the white-labeled product
- Navigate the Partner's tiered support model and determine coverage for customer issues
- Clarify product and service scope with professional and managed services teams
- Act as escalation point for needs beyond the Partner's free or included support
- Support onboarding and managed integrations, including customer training on setup and ongoing maintenance
- Track recurring support themes and pain points and provide feedback to product, sales, and customer success teams
- Build collaborative relationships with Partner account managers, support engineers, and services staff
- Serve as dedicated technical resource for named enterprise and strategic Bolster accounts alongside Customer Success Managers
- Join customer calls as product expert, answer technical questions, unblock issues, and identify expansion opportunities
- Help customers configure and tune monitoring and takedown workflows across domains, social media, app stores, marketplaces, and the dark web
- Stay current on digital-risk and fraud-protection trends and adjacent technologies and services
Requirements:
- Experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar customer-facing technical role
- Experience working within a channel partner, reseller, or white-label business model, ideally with a large enterprise technology partner
- Experience supporting a portfolio of enterprise or strategic accounts alongside a Customer Success team and partner-sourced customers
- Solid understanding of tiered SaaS support models, including break-fix, professional services, managed services, and account management
- Strong communication skills and ability to bridge teams and companies and translate between business and technical stakeholders
- Self-directed and comfortable with ambiguity while staying organized and reliable
- Preferred: experience with brand protection, anti-phishing, domain takedown, digital risk protection, or similar cybersecurity/brand-safety products
- Preferred: familiarity with phishing, typosquatting/domain spoofing, social media and app-store impersonation, fraudulent ads, marketplace scams, registrars, hosting providers, platform trust and safety teams, and DMCA/UDRP-style processes
- Preferred: comfort working with API-driven, integration-heavy products
- Preferred: experience working with or alongside a Security Operations Center, fraud, or brand-security team
- Preferred: familiarity with large enterprise technology partners' support and services ecosystems
- Must be authorized to work in the United States
- Visa sponsorship and employment-based immigration support are unavailable
Benefits:
- Excellent medical, dental, and vision insurance
- Flexible time off
- Paid holidays
- Equity
- 401(k) plan
- Potential incentive compensation
- Comprehensive benefits package
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