Technical Account Manager
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Job Description
Technical Account Manager managing post-sale technical relationships for customers in cybersecurity domain at Fable. Leading onboarding, implementation, and driving adoption with a focus on measurable ROI.
Responsibilities:
- Own the post‑sale technical relationship for a portfolio of customers
- Lead onboarding and implementation, drive adoption and value realization
- Surface product feedback and act as a bridge between customers and product/engineering teams
- Deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion
- Lead technical kickoff calls and project‑manage the implementation process
- Configure integrations, data feeds, and custom workflows to meet customer needs
- Conduct regular health checks and usage reviews
- Deliver tailored training sessions and advise customers on developing human risk programs
- Partner with security leaders to integrate insights into their cybersecurity strategy
- Build business‑case analyses and ROI reports to demonstrate realized value
- Collect and synthesize customer feedback and influence product roadmap priorities
- Develop trusted advisor relationships with technical and security stakeholders
- Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics
Requirements:
- 3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist)
- Proven track record driving technical implementations and adoption for mid‑market or enterprise customers
- Strong project management skills with attention to detail and accountability
- Exceptional written and verbal communication skills; able to present to both technical and executive audiences
- Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management
- Experience in cybersecurity, risk management, or compliance domains
- Familiarity with SIEM, IAM, UEBA, or SSO platforms (Nice-to-Haves)
- Prior background in high‑velocity startup environments (Nice-to-Haves)
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience (Nice-to-Haves)
Benefits:
- Competitive base salary + bonus on renewals and expansions
- Equity in a venture‑backed, high‑growth company
- Comprehensive benefits: health, dental, vision, 401(k) with match
- Flexible PTO
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