Technical Account Manager, Europe
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Job Description
Technical Account Manager guiding customer implementations for Arch Systems' data optimization solutions. Collaborating with teams and enhancing client relationships in a remote-first environment.
Responsibilities:
- Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
- Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
- Tracking and coordinating technology deployments with our customers and partners on a global scale
- Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
- Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed
Requirements:
- 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Experience with Project Management methodologies
- Technical experience with python, database queries, and API usage
- Ability to multitask and juggle several responsibilities simultaneously
- Ability and experience in analyzing and drawing conclusions from larger data sets
- Excellent organizational skills and attention to detail
- Bachelor's Degree
- Strong interpersonal and written/verbal communication skills and the ability to balance multiple tasks simultaneously
- Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas
Benefits:
- Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.
- Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.
- Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise.
- Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
- Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.
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