Technical Account Manager – SaaS
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Job Description
Technical Account Manager delivering engagement for a B2B SaaS platform, managing significant client accounts within the sports industry. Ensuring quality and collaboration across teams to meet client needs and project demands.
Responsibilities:
- Drive the account forward every day - spot what needs doing and do it
- Pull together product, engineering, delivery, and operations to land what’s been committed
- Ensure what we ship to the client is right, both in quality and substance
- Serve as the client’s primary point of contact, managing daily requests
- Own account planning including roadmap, renewals, expansions, and commercial details
- Handle incidents and escalations calmly - set expectations and align people
Requirements:
- 3+ years of experience managing enterprise client relationships
- Critical thinking about client needs
- Experience working across teams without formal authority
- Sharp communication skills - complex things, said simply
- Genuine interest in basketball
- Availability to work US Eastern Time hours with reliable internet
Benefits:
- 33 Days Paid Leave
- Opportunity to work close to major basketball and sports clients
- Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance
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