Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager for enterprise customers onboarding and adoption of the CommandLink ITSM platform. Driving technical success, integration, and workflow optimization for improved outcomes.
Responsibilities:
- Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes
- Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting
- Design and implement alerting and monitoring policies aligned to SLAs/SLOs
- Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks
- Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success
- Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities
- Run QBRs and proactively deliver improvement plans, not just recommendations
- Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision
- Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation
- Collaborate with sales engineers to design solutions and ensure requirements are fully addressed
- Deliver platform demos that clearly showcase execution-ready solutions
- Takes on additional responsibilities and projects as needed to support the success of the team and organization.
Requirements:
- 3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role
- Relevant experience working at a SaaS company is required
- Proven track record of owning enterprise customer outcomes end-to-end, not just advising
- Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice)
- Background in monitoring, alerting, AIOps, and workflow automation
- ITIL process knowledge (incident, change, problem)
- Hands-on experience with alerting/monitoring concepts and event correlation
- APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred)
- Familiarity with enterprise integrations and multi-tenant SaaS delivery
- Execution mindset — you take ownership and deliver results
- Strong communicator with executive presence and customer-facing confidence
- Skilled at leading customer workshops, demos, and training sessions
- Comfortable managing multiple enterprise accounts with accountability for success.
Benefits:
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
Similar Jobs
Frontline Technical Services Manager – Bilingual, Spanish/English
Manage Frontline Technical Services at Net at Work, ensuring exceptional service delivery and client satisfaction in a technology advisory firm.
Technical Account Manager, Safe City/DFR
Technical Account Manager supporting Safe City and Drones as First Responder accounts. Responsible for training and resolving technical issues as frontline support.
Technical Account Manager
Technical Account Manager driving adoption and retention across enterprise customer base at VISO TRUST, a B2B SaaS company transforming third-party risk management.
Technical Account Manager
Technical Account Manager responsible for customer engagement and technical implementation in AI Risk Decisioning™ Platform. Serving enterprise customers to ensure satisfaction and growth opportunities.
Technical Account Manager, SQL
Technical Account Manager managing customer portfolios and their technical needs at Varicent. Build relationships while coaching clients on technology and feature adoption.
Technical Account Manager – Platform, Ansible
Technical Account Manager delivering support for enterprise customers using Red Hat Ansible solutions in France. Collaborating with other teams to ensure customer success and satisfaction.
Technical Account Manager
Technical Account Manager at Arch Systems supporting global customers in implementing SaaS solutions. Collaborating with teams to enhance client relationships and drive portfolio growth.
Technical Account Manager, Europe
Technical Account Manager guiding customer implementations for Arch Systems' data optimization solutions. Collaborating with teams and enhancing client relationships in a remote-first environment.
Technical Account Manager, APAC
Technical Account Manager for APAC region at Island, guiding customers through their journey with Island's technical solutions. Fostering relationships and delivering expert guidance to maximize customer value.
Technical Account Manager
Technical Account Manager focusing on customer service delivery and cloud commerce at HostPapa. Collaborating with global teams to enhance customer environments and ensure satisfaction.
Technical Account Manager
Technical Account Manager maximizing customer value for cybersecurity products at Proofpoint. Working with clients for technical support and leading presentations on system performance and strategies.
Technical Account Manager
Technical Account Manager managing post-sale technical relationships for customers in cybersecurity domain at Fable. Leading onboarding, implementation, and driving adoption with a focus on measurable ROI.
Technical Account Manager
Technical Account Manager delivering technical guidance and executional support to enterprise clients at Rithum. Collaborating with Client Success Manager to align technical solutions with business objectives.
Senior Technical Account Manager
Senior Technical Account Manager at Armada ensuring the success and optimization of SaaS product Atlas for customers. Owns the post-deployment technical success with a focus on adoption and expansion.
Technical Account Manager, French-Speaking
Enterprise Mobility Consultant maintaining relationships with Enterprise customers and providing technical consultancy. Involves quarterly reviews and training on SOTI products.
Technical Account Manager
Technical Account Manager managing ad operations and analytics for Adelaide's clients. Ensuring measurement fidelity and providing client-facing support for digital advertising campaigns.
Technical Account Manager
Technical Account Manager driving customer outcomes for AI Cloud and Fortune 500 clients at vCluster. Leading customer onboarding and relationship management with a focus on technical adoption and growth.
Technical Account Manager
Technical Account Manager at CelerData ensuring high-value accounts achieve their data analytics goals. Blending product expertise with proactive relationship management for strategic customers.
Technical Account Manager – East or South
Technical Account Manager for major healthcare accounts, managing systems and driving customer success. Focused on Philips’ managed services solutions in a remote capacity.
Technical Account Manager
Technical Account Manager solving customer challenges and driving business value for Samsara's IoT platform. Managing customer relationships and optimizing technical health to ensure success.