Technical Implementation Specialist
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Job Description
Technical Implementation Specialist managing operational tools and integrations for DoorDash's corporate clients. Collaborating across Sales, Customer Success, and Engineering teams to ensure seamless onboarding and efficiency.
Responsibilities:
- Manage and troubleshoot operational tools and integrations incl. SSO, SFTP, SCIM workflows
- Support implementation and onboarding of new customer integrations
- Diagnose technical issues related to system access, user authentication, data flow
- Work closely with Engineering to escalate and resolve technical bugs
- Build and maintain SOPs, documentation, internal playbooks
- Identify opportunities to improve operational efficiency through automation
- Monitor operational metrics, analyze trends in operational requests
Requirements:
- 2-3 years of implementation or customer-facing project management
- Ability to translate technical terminology and requirements into simple, actionable to-do’s
- Customer-obsessed with a track record of uncovering the customer’s “why”
- Accountability for project success and customer outcomes
- Operate with detail for thorough and actionable project plans
- Aim to achieve continuous improvement
Benefits:
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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