Technical Customer Success Manager
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Job Description
Technical Customer Success Manager guiding Blockaid customers through blockchain security onboarding and integration. Protecting Web3 users across APAC through adoption, training, and proactive customer success.
Responsibilities:
- Own customer relationships and serve as the go-to person for customer needs, priorities, and technical setups
- Lead customer onboarding and integration, taking new customers live quickly and effectively
- Help customers understand how Blockaid's product integrates with their environments
- Advise and educate customers as a blockchain-savvy guide
- Run training sessions, product demos, and proactive check-ins
- Identify risks before they become problems and proactively manage customer health, product usage, and long-term success planning
- Collaborate cross-functionally with Product, Engineering, and Customer Success teams
- Read technical documentation and debug integration issues with customers without writing production code
- Shape the Customer Success function as one of its first hires
Requirements:
- 4+ years of quota-carrying experience as an Account Executive, selling SaaS, PaaS, or IaaS to enterprises and C-level executives
- Proven track record of sourcing, developing, negotiating, and closing large-scale enterprise technology deals
- Strong knowledge of and passion for the crypto, blockchain, and Web3 ecosystem
- Familiarity with sales qualification frameworks, such as MEDDPICC and Value Selling
- Demonstrated success in creating long-term account strategies and driving deep technology adoption
- Cross-functional selling experience, collaborating across technical (R&D/Product) and business stakeholders
- Excellent listening, verbal, and written communication skills, with the ability to translate complex customer pain points into value-driven solutions
- Self-starter attitude and ability to execute new ideas autonomously in a fast-paced, hyper-growth startup environment
- Strong proficiency in CRM systems and modern sales tools, including forecasting, dashboards, and reporting
- Experience with modern sales technology stacks, such as SFDC, Gong, Granola, Claude, or advanced CRM configuration
Benefits:
- Remote work arrangement
- Opportunity to work alongside the local team in Singapore
- Work focused on APAC and regional clients
- Ownership and autonomy in a fast-paced, hyper-growth startup environment
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