Customer Success Engineer
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Job Description
Customer Success Engineer guiding enterprise onboarding, adoption, retention, and expansion. Helping organizations continuously remediate cybersecurity exposure with Nagomi's agentic platform.
Responsibilities:
- Own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion
- Act as a trusted technical advisor to ensure clients achieve measurable outcomes with Nagomi Security's solutions
- Foster long-term customer partnerships and identify opportunities for growth
- Work cross-functionally with Sales, Support, Engineering, Product, and Marketing
- Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment
- Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes
- Own strategic account plans for a portfolio of enterprise customers
- Maintain high retention rates by proactively addressing risks
- Drive expansion ARR through upsell and cross-sell opportunities
- Build and maintain relationships with executive stakeholders
- Conduct business reviews to showcase ROI
- Partner with Sales on solution alignment during the pre-sales process for assigned accounts
- Serve as the customer's voice within Nagomi, providing actionable feedback to influence product enhancements
- Collaborate closely with internal teams to deliver timely solutions to complex client needs
Requirements:
- 5+ years of experience in a technical customer success, customer success engineer, technical account management, or related role
- Proven track record in managing high-value accounts with measurable business impact
- A strong understanding of cybersecurity products, services, and industry trends is highly desirable
- Exceptional communication, presentation, and relationship-building skills
- Ability to manage multiple clients and projects simultaneously in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Willingness to travel as needed for client meetings and events
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