Technical Program Manager
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Job Description
Technical Program Manager overseeing operational reliability at Istari Digital. Driving incident response, coordinating workflows, and ensuring platform health.
Responsibilities:
- Serve as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiatives
- Lead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvements
- Define, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followed
- Provide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narratives
- Identify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholders
- Partner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks early
- Drive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organization
Requirements:
- 3+ years of experience in technical program or project management in a software or platform environment
- Experience owning or coordinating incident intake, triage, and response workflows, post-incident reviews, and on-call process documentation
- Strong cross-organizational communication and influence skills — with proven experience driving process change and establishing programs, ceremonies, and operational workflows from the ground up
- Strong experience with Jira and GSuite required; experience administering and restructuring a Jira instance for engineering teams strongly preferred
- Must be a US citizen living within the United States
Benefits:
- Medical/Dental/Vision
- Employee Premiums are 100% Company Paid
- Life Insurance
- Flexible Work Hours
- Unlimited Paid Time Off (PTO) with federal government holidays
- Competitive Compensation
- 401k
- Company Stock Options
- Home Office Setup Budget
- Reimbursement for approved trainings and subscriptions
- Conferences (travel, lodging, and fees)
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