Technical Services Project Manager
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Job Description
Tech Services Project Manager leading technical services of CommsCoach deployments. Managing project plans, deployment coordination, and providing technical support as needed.
Responsibilities:
- Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live.
- Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness.
- Develop and manage technical project plans, including milestones, risks, and escalation paths.
- Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors.
- Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards.
- Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications.
- Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols.
- Coordinate hardware deployment and configuration for audio or data ingestion where required.
- Lead technical troubleshooting efforts during implementation and post-go-live stabilization.
- Act as a technical escalation resource for complex or high-impact issues.
- Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained.
- Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays.
- Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis.
- Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination.
- Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors.
- Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.
Requirements:
- U.S. citizen or authorized to work in the United States.
- Ability to pass FBI CJIS fingerprinting and national and state-level background checks.
- 3+ years of experience in technical project management, technical services, systems engineering, or similar roles.
- Experience working in or supporting public safety, 9-1-1, or mission-critical environments.
- Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems.
- Comfortable working across Windows and/or Linux environments and basic networking concepts.
- Proven ability to manage multiple technical projects simultaneously.
- Strong communication skills with the ability to translate technical concepts for non-technical audiences.
- Willingness to travel and participate in a 24×7 on-call rotation.
Benefits:
- Offers Bonus
- Benefits
- Flexible Time Off
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