Technical Success Manager – NAMER Adoption
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Job Description
Technical Success Manager leveraging AEC experience to drive digital transformation with Autodesk Construction Cloud. Leading technical engagements with major customers in North America.
Responsibilities:
- Maintain a broad, up-to-date understanding of the AEC industry, adjacent technologies, and market trends to effectively position the value of Autodesk Construction Cloud
- Maintain a deep, working knowledge of AEC industry processes and workflows (particularly focused on Construction), including the operational challenges customers face and the technologies used to address them
- Serve as a subject matter expert in Autodesk Construction Cloud, including all platform capabilities, limitations, and integration possibilities, confidently challenging customers’ status quo through technical analysis, solution design, and demonstrations
- Discover customer business and technical processes, workflows, and requirements to build trusted advisor relationships and support customers in their digital transformation journey
- Develop and build processes, workflows, dashboards, and reporting that enable organizations to adopt and unlock value in Autodesk Construction Cloud
- Align with best practices for digital transformation and change management, empowering customers to implement improved processes and workflows
- Partner with Customer Success Managers to execute deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
- Support customer success planning engagements by mapping customer business initiatives to Autodesk Construction Cloud capabilities and industry best practices
- Share best practices, competitive insights, innovation, success stories, and lessons learned with the broader Customer Success organization
- Leverage social media networks and public forums to build personal and Autodesk brand presence, establish credibility, and promote Autodesk solutions
Requirements:
- 5+ years of experience in the AEC industry and/or AEC technology industry
- General understanding of SaaS technology and software adoption
- Experience leading or supporting successful technology change management initiatives and implementations
- Confidence in compiling platform data analytics and dashboards
- Forward-thinking mindset with a passion for advancing the industry through technology
- Ability to travel as required to support customer engagements and internal collaboration
Benefits:
- Health and financial benefits
- Time away and everyday wellness
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