Technical Support Analyst I
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Job Description
Technical Support Analyst providing software and application support remotely in India. Collaborating with teams to manage billing systems and customer queries.
Responsibilities:
- Provide technical support in a team environment
- Work on Billing and Rating systems
- Support and clarify information to customers
- Manage incidents and problems effectively
Requirements:
- 2-4 years of work experience in software industry and application support experience.
- Degree in Information Technology; Computer Science, Engineering
- Sound knowledge on Billing and Rating.
- Good knowledge of Telecommunication environment and customer services procedures.
- Telecom billing experience with strong SQL /Unix knowledge
- Experience in at least one scripting language, such as Shell/PowerShell/Python/Perl
- Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas e.g., Oracle database, RedHat, Linux or Unix OS, etc.
- Experience in Incident/Problem/Change/Knowledge Management.
- Experience in Automation Frameworks would be a plus.
- Experience with CI/CD tools including Jenkins.
- ITIL accreditation will be an advantage.
- Able to communicate effectively to convey and clarify information.
- Good written and verbal communication skills.
- Able to communicate in English (Advanced) and one additional language is preferred.
Benefits:
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
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