Technical Support Analyst II
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Job Description
Technical Support Analyst II resolving customer issues for CSG Billing product Single View. Collaborating with teams for efficient problem resolution in a dynamic environment.
Responsibilities:
- Provides Level 2 Production Support to customers for CSG Billing product Single View
- Resolving technical issues / error messages encountered by customers in a live production environment.
- Collaborate with internal teams to ensure efficient problem resolution
- Works in different business times and on-call 24hs / 7 days
Requirements:
- A bachelor’s degree in computer science, Computer Information Systems, or a related discipline.
- Provides Level 2 Production Support to customers for CSG Billing product Single View - Resolving technical issues / error messages encountered by customers in a live production environment.
- 3-6 years of working experience preferably in Telecom domain BSS/OSS Domain.
- Knowledge of Telecom billing solutions, rating and charging systems, configurations.
- Good hands-on experience in Rating, Billing & Rating Issues, Rejection handling, configuration, order management
- Experience in SQL/PL-SQL/Oracle database
- Knowledge of backend data model (table level knowledge).
- Able to analyse and fix production issues in telecom billing environment.
- Unix skills, Create & modify shell scripts, Basic system administration, monitor performance using standard utilities.
- Experience in at least one scripting language, such as Shell/PowerShell/Python/Perl.
- Good communications skills – both verbal and written.
- Able to communicate and influence at all levels effectively.
- Ensures compliance with SLAs and OLAs.
- ITIL knowledge on INC/SR, Problem, Change and Helix/BMC/Service Now or any other ticketing system.
- Works in different business times and on-call 24hs / 7 days.
Benefits:
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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