Technical Support Engineer II
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Job Description
Elite Support Engineer solving technical issues for enterprise customers in cybersecurity. Collaborating with product teams and building relationships with large clients.
Responsibilities:
- Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers
- Learning and gaining in-depth experience in Micro-segmentation and zero-trust network security
- Building and maintaining relationships with large enterprise customers as their primary point of contact for technical inquiries and issues
- Owning the problem resolution and collaborating with internal teams
- Analyzing technical issues and proposing solutions to prevent issues
- Working closely with Engineering teams on customer issues
Requirements:
- 3+ years of experience providing technical solutions & support for Enterprise customers
- Prior experience as an Escalation Engineer working with Support engineers, R&D and QA teams
- Knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8s
- Basic knowledge of any scripting Languages like Bash, PowerShell, and Python
- High level of English - verbal and written
Benefits:
- Professional development opportunities
- Flexible working hours
- Mentoring programs
- Internal events
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