Technical Support Engineer – Infrastructure & Cloud
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Job Description
Technical Support Engineer resolving issues for clients utilizing Confluent's data streaming technologies. Collaborating with engineering and customer services to improve client satisfaction in the cloud infrastructure.
Responsibilities:
- Working with customers to resolve a wide range of issues with their Confluent deployments
- Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
- Communicating with our engineering teams to provide real-time product feedback from the field
- Improving product documentation and authoring knowledge base articles and runbooks
- Continuously enhance personal and team knowledge of Apache Kafka and associated products
Requirements:
- Regularly provide technical support within your current role.
- Prior experience as a Technical Support Engineer with a focus on platform and cloud infrastructure.
- Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and Route 53.
- Hands-on experience with Ansible, Terraform or any Infrastructure as Code(IaC) tools.
- Or you have experience with Kubernetes management or application deployment on K8s.
- Experience with client server technologies or distributed systems.
- Knowledge of SSL/TLS and hands on troubleshooting experience.
- Knowledge of various authentication techniques (basic, token, OAuth, SSO).
- Knowledge of Authorization concepts (ACLs and RBAC).
- Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools.
- A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
- Experience diagnosing, reproducing, and resolving customer issues.
- Desire to make customers successful through direct interaction.
- Candidates sitting in PST preferred
Benefits:
- Offers Equity
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