Technical Support Engineer
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Job Description
Technical Support Engineer building professional excellence in customer support by meeting KPI targets. Maintaining a customer-first attitude while providing technical support across chats, phones, and tickets.
Responsibilities:
- Build and expand upon professional excellence in support service to customers
- Ensure customer delight by meeting or exceeding internal KPI targets
- Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets
- Play a pivotal role in keeping businesses running smoothly & securely
- Build lifelong relationships with clients
Requirements:
- Good knowledge of major Windows operating systems
- Strong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc)
- Understanding of Encryption - SSL/TLS, Types of Certificates
- Basic Windows & Office 365 Administration
- Exposure to administering Active Directory & Entra ID
- Familiar with RESTful API usage
- Ability to read SQL queries
- Experience with PSA/CRM tools & applications
- Familiar with troubleshooting financial systems & POS machines
- Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting
- Excellent written and verbal communication skills
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Employee well-being
- Internal mobility
- Professional growth opportunities
- Inclusive environment
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