Technical Support Engineer
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Job Description
Technical Support Engineer role at Lynx delivering customer support for embedded systems solutions. Focused on diagnosing issues with Lynx's RTOS, hypervisors, and graphics solutions.
Responsibilities:
- Serve as the primary technical contact for customer support inquiries related to LynxElement®, LynxOS®, LynxSecure®, Lynx MOSA.ic™, and embedded graphics products.
- Investigate, reproduce, and resolve complex technical issues in embedded, virtualized, and real-time environments.
- Provide guidance on system configuration, partitioning, and optimization for performance and determinism.
- Document and track customer issues using the company’s support system, ensuring timely follow-up and resolution.
- Assist customers in developing safety-critical applications compliant with DO-178C and ARINC-653 standards.
- Troubleshoot and optimize POSIX-compliant systems and embedded Linux integrations.
- Collaborate closely with Engineering, QA, and Product Management to resolve escalated issues and communicate product feedback.
- Identify recurring issues and propose solutions or improvements to enhance product stability and usability.
Requirements:
- Bachelor’s degree in computer engineering, Computer Science, Electrical Engineering, or related field.
- 2+ years of experience in embedded software development or support.
- Strong understanding of:
- Embedded RTOS concepts, scheduling, and interrupt handling
- Type 1 hypervisors and partitioned systems
- POSIX-compliant environments and embedded Linux
- Proficiency in C/C++, with experience debugging low-level code and device drivers.
- Familiarity with ARM and x86 embedded architectures.
- Excellent analytical, troubleshooting, and communication skills.
- Experience supporting aerospace, defense, automotive, or industrial control systems.
- Knowledge of memory partitioning, and multi-core isolation.
- Exposure to certification processes, traceability tools, and coverage analysis.
- Prior experience with LynxOS, LynxSecure, or similar real-time and virtualization platforms.
- Familiarity with scripting languages (e.g., Python, Bash) and debug tools (e.g., GDB, JTAG, Lauterbach).
Benefits:
- Low-cost Medical / Dental / Vision coverage options
- 401K with generous employer match
- Responsible Paid Time Off + 11 Paid Holidays
- Remote work opportunities based on role
- Employee Assistance Program (EAP)
- Career growth and professional development opportunities
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