Technical Support Representative
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Job Description
Technical Support Representative providing remote troubleshooting for users on the ServiceTitan platform. Required skills include technical support experience and communication abilities.
Responsibilities:
- Provide remote technical support to users experiencing software or system-related issues.
- Troubleshoot platform errors, configuration problems, and user access issues.
- Assist users with system navigation, workflows, and best practices.
- Support the onboarding and implementation of new users or teams onto the platform.
- Document issues, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex technical issues when necessary while ensuring proper follow-up.
- Collaborate with internal teams to resolve recurring technical challenges and improve processes.
- Maintain a high level of customer service while supporting users in a remote environment.
Requirements:
- Previous experience in technical support, helpdesk, or software support roles.
- Strong troubleshooting and problem-solving skills.
- Experience supporting SaaS platforms or business software applications.
- Excellent written and verbal communication skills.
- Ability to clearly explain technical concepts to non-technical users.
- Ability to manage multiple support requests in a fast-paced environment.
- Proficiency with the ServiceTitan platform.
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