Technical Support Representative
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Job Description
Technical Support Representative providing end-user support and troubleshooting technical issues in a Microsoft environment. Requires a degree in IT and 1-2 years of experience, with remote work.
Responsibilities:
- Provide end user support by responding to technical inquiries and troubleshooting technical issues.
- Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback.
- Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction.
- Utilize ticketing system (Freshdesk) to track customer issues and resolutions.
- Document all customer interactions to maintain a comprehensive history of customer cases.
- Perform other ad-hoc tasks as needed.
Requirements:
- A degree in Information Technology or related field.
- At least 1-2 years of experience providing support within a Microsoft environment.
- Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers.
- Experience with a ticketing system, preferably Freshdesk.
- Ability to quickly learn and adapt to new technologies and processes.
- Strong people skills, with the ability to build positive relationships with customers.
- Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.
Benefits:
- Work from Home
- Monday to Friday, 8am-5pm or 9am-6pm Eastern Time (Rotating Saturday 9am-2pm Eastern Time)
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