Technical Support Specialist, Level V
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Job Description
Technical Support Specialist providing customer technical support via phone, email, and chat in Afghanistan. Involves troubleshooting technical issues and maintaining documentation.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
- Diagnose and troubleshoot technical problems related to hardware, software, and networking.
- Document all interactions and resolutions accurately in the ticketing system.
- Escalate complex problems to relevant technical teams when needed.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
- Technical support experience, with strong customer service skills.
- Proficiency in troubleshooting various technical issues.
- Excellent communication skills.
- English proficiency at C1/C2 level.
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