Technical Support Specialist
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Job Description
Provide remote and on-site technical support for ABB software and hardware issues. Collaborate with customers to resolve technical concerns and maintain documentation in CRM systems.
Responsibilities:
- Provide remote technical support as well as site support when required.
- Utilize problem-solving, written, and verbal communication skills to support customer issues.
- Provide technical responsiveness to customer calls, rapid investigation, and dedicated pursuit of solutions.
- Manage multiple customer issues with responsive follow-up and confirmation of closure.
- Conduct service work within the USA (travel expected to be less than 10% of the time).
Requirements:
- Bachelor's degree in chemical, computer, or electrical engineering, or technical degree from an accredited university.
- 2+ years’ experience with Computer Server/Client, Networking setup and domains, plus Virtual Machine use
- 2+ years’ experience on MS Windows Client and Server Operating Systems
- 2+ years’ experience as proficient user of Office365, Outlook, SharePoint, Azure cloud and internet browsers
- Experience with Infi90, Symphony, Symphony Plus, ABB 800xA, AC800M (Control Builder) at an expert level within one of the aforementioned products.
- Good communication skills – written and verbal [English]
- Troubleshooting skills and Root cause analysis methodology essential
- Basic Industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water
- Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred).
Benefits:
- Health, Life & Disability insurance
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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