Junior Support Developer
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Job Description
Junior Support Developer automating support operations for Bluehost group. Focus on server uptime, operational gaps, and collaboration with technical teams.
Responsibilities:
- Develop automations for the Support/Operations team
- Ensure uptime of support servers by keeping the team's critical automations running
- Identify operational gaps and resolve them with automations
- Represent the Support team in technical projects with other departments
- Support the implementation of AI, bots and automations in support operations
- Create reports for internal stakeholders
Requirements:
- Analytical profile with the ability to turn problems into solutions
- Proactive attitude and ownership in problem resolution
- Strong communication skills to work with different teams and stakeholders
- Strategic mindset, understanding the entire operation
- Knowledge of Linux and Windows server administration
- Advanced knowledge in developing applications with Python
- Advanced SQL knowledge
- Familiarity with AI and relevant terms (LLM, function calling, RAG, fine-tuning, and vector databases)
- Familiarity with orchestrators for automation development
- Knowledge of Help Desk systems (Zendesk or Zoho Desk), with a focus on automation integration
- Intermediate knowledge of web programming languages (PHP, HTML, JavaScript, CSS)
- Hands-on experience with Artificial Intelligence applied to support operations (NLP models, ticket analysis, automated classification, etc.)
- Experience in advanced orchestration with tools such as n8n, Airflow or Zapier
- Previous experience in high-availability (HA) environments, focusing on uptime and reliability of critical automations
- Basic knowledge of DevOps/SRE, including CI/CD, monitoring and logging (Prometheus, Grafana, ELK stack, etc.)
- Knowledge of information security applied to automations, ensuring compliance and protection of sensitive data
- Intermediate to Advanced English
Benefits:
- Monthly home office allowance of R$180.00
- Additional allowance to purchase office equipment
- Meal voucher or food voucher worth R$44.55 per working day
- Health and dental insurance with no co-pay for the employee
- Wellness programs: partnership with Wellhub and telemedicine program
- Partnership with pet health insurance plan
- Life insurance
- Free website hosting
- Annual merit and promotion cycle
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