Technical Support Specialist
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Job Description
Technical Support Specialist providing remote and onsite support for imaging products at Circle Cardiovascular Imaging. Analyzing and resolving customer issues with a focus on cardiology and radiology workflows.
Responsibilities:
- Provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to Circle customers throughout the region.
- Analyze, categorize and prioritize customer issues.
- Provide consultative services on customers’ system infrastructure.
- Facilitate optimal cardiology and radiology workflows.
- Engage in clinical production troubleshooting.
- Participate in an on-call rotation for customer support.
- Some travel may be required to provide for on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 20% of work time.
- Documentation of all customer feedback / issues and communicating those issues through our ticketing system.
Requirements:
- Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse
- Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills in English.
- At least 5 years’ experience in previous support roles, preferably within the realm of the medical imaging sector.
- Experience with cardiology and or radiology workflows is desirable as is experience with Magnetic Resonance and Computed Tomography.
- A solid understanding of providing support for Windows desktops, Mac desktops and Windows Servers
- A solid understanding of LAN and WAN networking, switching, routing and firewalls.
- Experience with medical industry software and hardware is highly desirable; DICOM, PACS and HL7.
- Experience with system software / technologies such as virtualization (VMWare, Citrix), GPUs, Linux and LDAP/Active Directory.
- Familiarity with JavaScript coding is desirable.
- Detail oriented and have excellent follow through skills.
- Ability to thrive in both self-directed and collaborative team environments.
- Experience in introducing multi-user software systems in enterprise environments is mandatory.
Benefits:
- Competitive compensation and vacation
- Flexible working arrangements
- Employee Wellness Program
- Professional development and tuition reimbursement program
- Gratifying internal recognition/kudos programs
- Annual salary review – based on company and individual performance
- Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued
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