Técnico/a de Soporte N2, Transporte
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Job Description
N2 Support Technician resolving level 2 incidents in the telecommunications network for Capgemini Engineering. Working remotely from Spain with technical support responsibilities.
Responsibilities:
- Atención y resolución de incidencias de Nivel 2 (N2) en la red de transmisión y transporte del operador.
- Diagnóstico y análisis de fallos en infraestructuras DWDM, OTN y SDN.
- Soporte técnico a equipos de operación, despliegue e ingeniería.
- Ejecución de actividades de provisión, modificación y baja de servicios de transporte.
- Coordinación con fabricantes y grupos de soporte N3 para la resolución de incidencias complejas.
- Gestión del ciclo completo de incidencias mediante herramientas corporativas de ticketing.
- Validación y seguimiento de trabajos programados, migraciones y ventanas de mantenimiento.
- Elaboración y actualización de documentación técnica y procedimientos operativos.
- Participación en análisis de causa raíz (RCA) y propuestas de mejora continua.
Requirements:
- Experiencia en operación, soporte y resolución de incidencias sobre redes de transmisión óptica y transporte.
- Conocimientos de arquitecturas de transmisión DWDM, CWDM, OTN.
- Experiencia en equipos de transporte óptico de fabricantes como Nokia, Ciena, Infinera, Huawei.
- Conocimientos de tecnologías de red: SDH/PDH, DWDM / ROADM, OTN (Optical Transport Network), Ethernet Carrier.
- Nivel de inglés medio / alto.
Benefits:
- Contrato indefinido y proyecto estable.
- Teletrabajo con visitas puntuales a la oficina.
- Vale guardería (hasta 600 b/a).
- Ayuda comida (1200€ b/a).
- Formación técnicas, en habilidades e idiomas.
- Plan de carrera real y adaptado a tu rol.
- 24 días de vacaciones + 2 asuntos propios + 24 y 31 de diciembre + opción a comprar hasta 7 días de vacaciones al año.
- Formación continua, podrás disfrutar de Mylearning y de Capgemini University y de nuestros Campus Digitales y Comunidades profesionales.
- Acceso a plataformas como: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First para idiomas (inglés francés, alemán…) ¡entre otras!
- FlexAbroad: posibilidad de trabajar en remoto desde otro país durante 45 días.
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