Working Student – Technical Support
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Job Description
Working Student in Technical Support helping maintain AI systems for healthcare facilities. A role focused on troubleshooting, system monitoring, and documentation in a fast-paced environment.
Responsibilities:
- Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
- Debug integrations and on-prem configs for German care software systems
- Untangle customer-side IT issues like firewalls, proxies, and certificates
- Monitor system health during your shift and support incident response
- Turn recurring issues into fixes - contribute to root-cause docs and runbooks
Requirements:
- Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
- Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
- Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast
- Available for rotating evening/weekend shifts, calm and clear under pressure
- German at C2 level, plus good English
Benefits:
- Flexible working hours because you know when you work best!
- reimbursement of the "Deutschlandticket"
- 25 days of vacation – and your birthday off
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