Threat Response Analyst, Protective Services
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Job Description
Threat Response Analyst leading predictive protective intelligence and behavioral threat response for DoorDash's global delivery platform. Managing escalations, profiling individuals of concern, and briefing executive security decisions.
Responsibilities:
- Lead the response function of DoorDash's Protective Intelligence program
- Drive the transition from reactive response to predictive prevention using predictive modeling and behavioral analytics
- Own the early intervention and indicator-identification pathway from first signal through resolution
- Identify individuals of concern, build behavioral profiles, and identify interception points
- Manage and train the support staff escalations team
- Build training, coaching, and quality standards for escalation staff
- Evaluate complex information, distinguish credible threats from background noise, classify risk, and recommend mitigation strategies
- Produce succinct briefs supporting executive protection, travel security, and business risk decisions
- Conduct debriefs with escalation team members and stakeholders
- Improve early-indicator models, predictive risk scoring, reporting standards, AI-enabled workflows, and case review practices
- Mentor junior analysts and escalation team members
- Establish consistent analytical standards, case rigor, and intelligence tradecraft
Requirements:
- 5+ years of experience in protective intelligence, intelligence analysis, behavioral profiling, or a related field
- Ability to synthesize complex information, evaluate incomplete or conflicting intelligence, assess credibility, and communicate defensible risk assessments
- Experience producing executive briefings, strategic intelligence reports, travel assessments, case summaries, and risk assessments
- Strong OSINT research capabilities
- Experience using intelligence platforms, commercial databases, social media monitoring, mapping tools, monitoring technologies, or AI-enabled analytical workflows
- Ability to manage highly sensitive information and maintain strict confidentiality
- Deep understanding of cognitive biases, including confirmation bias, anchoring, and availability bias
- Experience training a frontline or platform support/escalations team
- Experience building coaching programs and escalation protocols
- Hands-on experience in behavioral profiling, identifying early indicators, behavioral interviews, and debriefs
- Familiarity with insider threat indicators and workplace/platform grievance dynamics
- Ability to partner with HR, Employee Relations, Trust & Safety, and Legal
- Bachelor's degree or equivalent experience required
- Advanced degree or professional certification in behavioral science, intelligence analysis, security management, or a related discipline preferred
Benefits:
- Equity grant opportunities
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Premium healthcare
- Wellness expense reimbursement
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