Tissue Procurement Specialist
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Job Description
Tissue Procurement Specialist managing procurement of tissue samples for Guardant Health. Collaborating with internal teams and partners to ensure timely sample requests and documentation.
Responsibilities:
- Tissue Procurement Specialist is responsible for communicating via phone, email with various members of partner labs to manage sample and document requests
- Contribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
- Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
- Work in a team environment and contribute to the department and company goals
- Keep precise and clear documentation of all email, fax, phone communications and follow up activities
- Adhere to Standard Operating Procedures (SOP’s) related to Tissue Procurement
- Enter information and upload documentation into Salesforce.com and LIMS
- Communicate professionally and effectively with all individuals
- Assist with other administrative duties as assigned based on Company needs
- Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
- Use problem solving skills to resolve customer complaints and escalated situations
Requirements:
- 4-year college degree in Biological Sciences or similar discipline is preferred
- 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
- Previous tissue procurement experience required
- Solid experience using Microsoft Office is needed
- Salesforce (CRM) experience is a plus
- Quick learner who can work collaboratively in an operationally complex multi-product environment
- Excellent written and verbal communication skills (phone, email) with a high level of computer proficiency
- Ability to multitask, work with self-discipline, good judgment, and independence is necessary
- Demonstrated ability to be an organized, detailed oriented problem solver
- Flexibility with respect to working hours including working during company holidays based on client and company needs
- Bilingual English/Spanish is an asset
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
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