Travel Consultant – After Hours/Evening/Weekends
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Job Description
Remote Travel Consultant booking domestic and complex international travel for ADTRAV, a corporate and government travel management company. Handling after-hours client service, reservations, itinerary changes, and airline coordination.
Responsibilities:
- Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries
- Use Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and completeness of issued tickets
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel and assess restrictions, non-refundable rules, Open Skies, and FAA rules
- Meet management-defined KPIs, including productivity, transactions, consistent attendance, and schedule adherence
- Communicate with airlines regarding flight changes, seating, and upgrades, and update clients
- Follow ADTRAV policies, procedures, and approved traveler-service workflows
- Provide excellent customer service, show empathy, and identify and solve traveler issues
- Communicate with other agents and employees to solve problems, gather information, and service travelers
- Build knowledge of ADTRAV's industry and customer base
- Participate in ongoing training
- Represent ADTRAV's values and maintain effective relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent required
- At least 2 years of experience booking domestic and international travel; complex international a plus
- Experience using a GDS System; Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Strong computer and typing skills, including navigating quickly between programs and using shortcut keys
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously
- Ability to consistently deliver excellent customer service, internally and externally
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Excellent listening skills and ability to respond to traveler needs and clarify as needed
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
- Strong organizational and problem-solving abilities
- Ability to communicate ideas and concepts clearly and concisely, while being open to feedback and direction
- Professional and positive demeanor with internal and external customers/clients and ability to work cooperatively
- Ability to work remotely and meet company home-office requirements
- Able to sit and work at a computer for extended periods without leaving the work area
- Ability to maintain confidentiality of company and client information
- Ability to work evening, night, overnight, weekend, and holiday schedules between 7pm-7am CT
- Able to successfully pass credit, criminal, and/or employment reference background checks
- U.S. citizenship required by government contract; proof required upon hire
- Able to successfully pass a government clearance process as required by clients
Benefits:
- Evening, night, and weekend shift differentials
- Holiday pay differential
- Quarterly bonuses based on meeting outlined KPIs
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Remote work arrangement
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