Travel Consultant, Training and Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Travel training specialist teaching corporate travel agents GDS best practices and supporting crises in real time. Helping WTS simplify business travel through Sabre expertise, process testing, and cross-department projects.
Responsibilities:
- Teach experienced Travel Consultants GDS formats and best practices
- Understand WTS processes and communicate them to the agent team
- Build relationships with coworkers and clients
- Manage multiple tasks simultaneously
- Provide real-time crisis support to Travel Counselors via phone calls and emails
- Assist other departments with GDS-related support
- Assist in testing new processes
- Assist with a broad range of projects
Requirements:
- Experience training agents in a group setting
- Experience providing real-time support via phone calls and emails
- Sabre GDS experience required
- Knowledge of MS Office 365 applications
- Excellent written and verbal communication skills
- Problem-solving ability with minimal input
- Strong interpersonal skills
- Ability to project a positive attitude
- Detailed organizational skills
- Strong work ethic
- High level of professionalism
- Ability to work from home
Benefits:
- 100% virtual work arrangement
- Some travel required
- Diverse, inclusive and authentic workplace
Similar Jobs
Customer Service Representative
Customer Service Representative I processing orders and managing accounts for Covia, a diversified industrial minerals solutions provider. Coordinating logistics, resolving invoice blocks, and supporting customers remotely.
Assistant Director, Customer Experience
Assistant Director building Allied Roofing Partners’ customer-experience contact center for its multi-brand roofing portfolio. Personally handling leads, then recruiting and scaling CSR operations remotely.
Customer Support Advisor, German
Customer Support Advisor providing bilingual technical support for Gigs, a telecom-as-a-service platform, through Otonomee. Resolving issues, managing tickets, and improving customer support processes remotely from Portugal.
Customer Experience Architect
Customer Experience Architect designing Vacatia’s hospitality technology ecosystem across CRM, contact center, AI, and data platforms. Owning architecture, vendors, launches, reliability, and continuous CX optimization.
Atención al Cliente – Pagos Puntuales y Quincenales
Asesor telefónico remoto atendiendo consultas de clientes Claro postpago para MDY, empresa transnacional de BPO y telecomunicaciones. Resolución de dudas mediante llamadas en turno PM.
Customer Service Coordinator, PCO
Remote Customer Service Coordinator resolving pharmacy client cases for Enclara Pharmacia. Monitoring Salesforce queues, researching quality issues, and coordinating timely resolutions.
Live Support Specialist
eBay Live Support Specialist supporting collectors and sellers during live shows, auctions, payments, and post-sale transactions. Resolving customer issues across chat, phone, and email for eBay’s collectibles marketplace.
Customer Support Specialist
Customer Support Specialist resolving complaints and requests for Skylum’s AI-powered photo editing software. Converting potential customers through product-benefit guidance via chat and email.
Customer Service Call Center
Patient Advocate Representative handling patient calls, insurance verification, authorizations, and reorder processing. CCS Medical delivers home medical supplies and chronic care management nationwide.
Customer Support Specialist
Customer Support Specialist helping German property managers use Impower’s SaaS platform. Resolving product issues and improving workflows with Product and Engineering teams.
Customer Service Advisor
Remote Customer Service Advisor supporting appliance warranty registrations, returns, and replacement orders. Serving a home-appliance solutions business supplying retailers, consumers, and B2B customers.
Travel and Customer Service Coordinator
Global Study Coordinator managing patient travel, communications, and logistics for Suvoda’s clinical trial studies. Supporting Global Study Managers, hospitals, vendors, and participants across active trials.
German Speaking Customer Support Agent
German-speaking customer support agent handling phone and email inquiries for SIXT Share, SIXT’s car-sharing service. Resolving complaints and delivering tailored solutions remotely from Spain.
Customer Service
Remote customer service role booking vacations, cruises, resorts, and travel packages for Leisure Life Travel. Managing reservations and client inquiries with flexible scheduling and provided training.
System Support Specialist
System Support Specialist configuring and testing insurance products for Porch Group, a vertical software and insurance platform. Supporting launches, troubleshooting systems, and improving operational workflows in Colombia.
Customer Service Representative
Remote New York customer service representative answering insurance questions and resolving coverage, claims, cost, and billing issues. Maintaining client records and processing policy transactions for One80 Intermediaries, a global insurance distribution platform.
Student Support Representative
Student Support Representative assisting APUS online university students with questions, account privacy, funding, and issue resolution. Handling support through phone, email, and chat while coordinating with university departments.
Customer Service Representative – Bilingual, English/Spanish
Bilingual customer service representative scheduling non-emergency medical transportation for SafeRide Health. Supporting members, providers, and health plans in English and Spanish.
Customer Support Representative
Customer Support Representative supporting players for an innovative game development company. Handling Zendesk inquiries, bug reporting, QA smoke tests, app reviews, and support documentation.
Senior Support Specialist
Strategic support specialist serving Datacor’s process-manufacturing software clients. Managing enterprise support accounts, help desk partnerships, and small delivery projects.