Utility Billing Specialist
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Job Description
Utility Billing Specialist managing billing, payments, and tenant billbacks for U.S. residential properties. Supporting Marshall Reddick Real Estate’s property management operations remotely from the Philippines.
Responsibilities:
- Manage utility accounts for assigned residential properties across multiple U.S. markets
- Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding
- Communicate with utility providers by phone, email, and online portals to establish accounts and resolve billing issues
- Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation
- Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions
- Verify available property funds, obtain required approvals, and process utility payments
- Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms
- Investigate billing discrepancies, unusually high charges, and potential service issues
- Track utility deposits, refunds, final bills, and account closeouts
- Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters
- Maintain accurate records, follow up on unresolved issues, and escalate concerns proactively
- Assist with process improvements and evolving utility management workflows
Requirements:
- Minimum one year of relevant experience in billing, utility management, or property management operations
- Strong verbal and written English communication skills
- Comfortable making outbound calls to U.S. utility providers and resolving issues professionally
- Experience reviewing invoices, tracking payments, and researching billing discrepancies
- Strong organizational skills, attention to detail, and ability to manage multiple deadlines
- Proficiency with spreadsheets, email, and web based applications
- Ability to work independently, communicate proactively, and take ownership of assigned responsibilities
- Experience in U.S. residential property management or utility billing
- Familiarity with AppFolio or similar property management software
- Experience with utility account setup, transfers, tenant billbacks, or shared meter billing
- Strong problem solving and customer service skills
- Dependability, initiative, adaptability, and consistent follow through
- Must work Monday–Friday, 12:00am–9:00am PHT
- Must have a laptop, high-speed internet connection, and dedicated home office space
Benefits:
- Remote work in the Philippines
- A laptop, high-speed internet connection, and a dedicated home office space are required (provided status not specified)
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