Virtual Assistant
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Job Description
Virtual Assistant needed for specialist dental practice in Sydney, supporting daily operations and patient communications. Handling calls, managing appointments, and maintaining administrative workflows.
Responsibilities:
- Handle inbound patient phone calls, return missed calls, and manage call overflow
- Perform outbound pre-treatment and follow-up calls for patients needing future appointments
- Respond promptly to routine patient enquiries via phone and email
- Confirm, book, and reschedule patient appointments in a timely manner
- Follow up unconfirmed appointments daily to ensure smooth schedule flow
- Manage accounts receivable and follow up on outstanding or overdue payments
- Contact patients regarding overdue accounts and collect missed payments
- Process patient payments efficiently and maintain accurate financial records
- Upload patient records, X-rays, consent forms, and other documentation
- Maintain patient records and update the practice management system
- Perform general administrative tasks, data entry, and basic reporting
- Create and schedule social media posts for the practice
Requirements:
- Proven experience in virtual administrative or customer service roles
- Previous experience handling both inbound and outbound high-volume telephone calls
- Background in managing accounts, accounts receivable, and payment follow-ups
- Strong English communication skills, both written and verbal
- High attention to detail with excellent team collaboration abilities
- Dedicated, self-motivated, and able to work independently in a remote environment
- Nice-to-Have Skills
- Experience in medical, dental, or orthodontic administration
- Experience using Dolphin or similar practice management systems
- Familiarity with tools like Ontraport, Slack, MS Teams, and basic AI platforms like ChatGPT
Benefits:
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Part-time job
- HMO
- Annual leave
- 13-month pay
- With Government mandated benefits
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