Virtual Customer Service Representative
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Job Description
Virtual Customer Service Representative working remotely with customers via live video. Providing support for bike selection, subscription issues, and ensuring customer satisfaction.
Responsibilities:
- Assist customers through live video connection at our locations
- Help customers choose right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Support customers with subscription questions and account issues
- Troubleshoot basic bike or service issues remotely
- Coordinate service requests with the operations team
- Provide clear and friendly communication to customers
Requirements:
- Native or fluent French and Arabic
- Fluent English (C1 - C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and assisting customers via live video throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using CRM systems and productivity tools
- High-speed internet connection, and headset
- Retail experience is a bonus.
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