Windows Applications Administrator

Posted 13ds ago

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Job Description

Windows Applications Administrator managing Windows-hosted applications for DTMO. Responsible for installation, troubleshooting, and user support for critical systems.

Responsibilities:

  • Install, configure, test, deploy, update, and patch DTMO Government Off-The-Shelf (GOTS) and Commercial Off-The-Shelf (COTS) applications on Windows platforms
  • Troubleshoot application issues and respond to user inquiries, ensuring timely resolution and system availability
  • Perform routine application maintenance, including reviewing error logs, diagnosing issues, and implementing corrective actions
  • Configure user access controls and monitor application stability, performance, and security throughout the software life cycle
  • Support logging and monitoring tools that capture security events and integrate with DMDC-approved monitoring systems
  • Coordinate with DMDC IT System Administrators to resolve infrastructure-related issues affecting application performance and availability
  • Provide technical support and guidance to DTMO users, system administrators, and IT leadership
  • Support external system connectivity, including white listing activities, port and protocol configuration, submission requests, and validation processes
  • Develop and maintain technical documentation, including network diagrams, standard operating procedures (SOPs), and port and protocol inventories
  • Support Governance Board processes, including preparation of documentation, change request reviews, level-of-effort estimates, impact assessments, and stakeholder coordination
  • Participate in disaster recovery testing to ensure restoration of DTMO enterprise services, including the DTMO Passport website
  • Restore normal operations following incidents, conduct root cause analysis, and apply ITIL best practices for incident and problem management
  • Monitor production systems and respond to outages within established service-level requirements, including notifying the government IT manager within 10 minutes of detection

Requirements:

  • Must obtain and maintain a Tier 3 (T3) or higher background investigation
  • 5+ years of experience administering applications in Windows Server environments
  • Experience supporting Windows-based applications in enterprise or government IT environments
  • Strong knowledge of Windows Server operating systems and Microsoft Windows environments
  • Experience with application installation, configuration, troubleshooting, and lifecycle management
  • Familiarity with Active Directory, Group Policy, and Windows system services
  • Experience administering Internet Information Services (IIS)
  • Understanding of system monitoring, performance tuning, and troubleshooting methodologies
  • Experience supporting change management, patch management, and system updates in controlled environments
  • Ability to diagnose and resolve complex application issues in collaboration with infrastructure and development teams
  • Strong analytical, organizational, and problem-solving skills
  • Ability to work effectively within cross-functional IT teams and federal program environments
  • Strong written and verbal communication skills, including technical documentation

Benefits:

  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays