Workers' Compensation Customer Service Representative, IME Scheduler
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
CSR/IME Scheduler handling new cases and ensuring proper scheduling and documentation for healthcare services. Responsible for client interaction and oversight of cases with attention to deadlines.
Responsibilities:
- **MAJOR DUTIES & RESPONSIBILITIES**
- *Handling Receipt of New Cases:*
- Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.
- Work with client on any information missing pertinent to processing claim.
- Sort, organize and create medical document listing - if required by client, and in line with specific special handling.
- *Assignment of Cases:*
- Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.
- Ensure that the assigned physician has no conflict of interest with the case assignment.
- *Oversight of Cases:*
- Monitor, process and track cases to ensure we meet deadlines.
- * Client Interaction: *
- Update clients frequently on cases in progress.
- May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
- Ensure proper documentation for specified cases is provided to the client.
- Other duties & special projects, as assigned and based on business needs.
Requirements:
- **EDUCATION/CREDENTIALS:**
- An Associateās Degree is preferred.
- **JOB RELEVANT EXPERIENCE:**
- Business experience in a healthcare and/or insurance setting is preferred.
- **JOB RELATED SKILLS/COMPETENCIES:**
- Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
Benefits:
- Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
Similar Jobs
Sales Support Rep
Sales Support Representative for ePlus Technology, inc. Handling customer orders, inquiries, and relationships while ensuring efficient order management.
Account Support Specialist ā Sales Department
Sales Account Technician supporting business growth in the UK market with 100% remote work model. Engaging in onboarding, training, and customer support activities.
Senior Customer Service Associate
Senior Customer Service Associate resolving high-profile executive customer complaints for Carrier. Collaborating with management and providing superior follow-up for issue resolution in a fast-paced environment.
Traveler Care Specialist, Luxury Travel ā Customer Service, Sales
Traveler Care Specialist enhancing luxury travel experiences at Zicasso. Delivering exceptional customer service while building strong relationships with discerning clients through various communication channels.
Technical Product Support Specialist II
Technical Product Support Specialist providing advanced support for ZOLL enterprise products, managing complex technical customer inquiries and contributing to knowledge base improvements.
Customer Experience Associate
Customer Experience Associate providing banking solutions by processing financial transactions and resolving customer concerns at TD Canada Trust. Building relationships for a positive customer experience.
Customer Experience Representative
Customer Experience Representative in an innovative eCommerce company. Handling customer inquiries and providing technical support in a remote environment.
Payments, Customer Support Specialist
Payments & Customer Support Specialist for funding and portfolio servicing operations in a remote fintech team. Ensuring timely disbursements and maintaining accurate merchant account records.
Client Support Specialist, Japanese Bilingual
Client Support Specialist required to resolve issues for customers at Optro, emphasizing problem-solving and technical support in Japanese.
Customer Support Intern
Customer Support intern for Foreign Policy working remotely, responsible for answering queries via Zendesk and assisting with various projects.
Support Specialist II
Support Specialist II at Robert Half coordinating and troubleshooting global employee technical issues. Supporting effective relationships with users and providing case status updates.
Customer Service Specialist, French Speaker
Customer Service Specialist providing remote multilingual support in French. Handling customer inquiries, bookings, and modifications in a remote environment with international teams.
ICT Support Specialist
ICT Support Specialist providing technical support to staff and partners for digital learning initiatives in Africa. Ensuring robust ICT infrastructure and support strategies for effective educational programs.
Customer Support Representative
Customer Support Representative providing technical support via chat and email for CloudTalk's VOIP solutions. Engaging with customers to resolve issues and improve service quality.
Service Delivery Support Representative
Service Delivery Support Representative responsible for operational and administrative support tasks in Georgetown. Ensuring efficiency and client satisfaction through effective task execution.
Customer Experience Associate
Customer service professional at Peerspace enhancing experiences for hosts and guests. Handling inquiries and delivering seamless service across multiple channels.
Senior Support Specialist
Technical Support Specialist resolving customer technical tickets for major clients in Mexico. Focused on maintaining service quality and high customer satisfaction in a remote role.
Director, Customer Support ā Service Operations
Director of Customer Support at EdgeUno leading the integration of CX and NOC teams for improved service operations. Focused on transforming post-sales support to meet customer expectations in digital infrastructure.
Advanced Associate, Customer Service
Accommodations Scheduling Coordinator providing operational support to clients and candidates ensuring testing accommodations are correctly implemented. Handling inquiries, scheduling exams, and coordinating with clients and vendors.
Customer Service Associate II
Customer Service Associate providing world-class support for international customers via email and support channels. Resolving inquiries and processing international orders in a fast-paced environment.