Yacht Division Product Specialist
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Job Description
Yacht product specialist supporting MarineMax customers, dealers, and service teams. Developing educational materials, technical support, and customer events for Yacht Division growth.
Responsibilities:
- Serve as a liaison to Yacht Division teams
- Create and deliver customer experiences that build customer and team confidence
- Acquire complete product knowledge of all Yacht Division models from all perspectives
- Provide technical support to customers, technicians, service support, service managers, and sales
- Use the MarineMax digital platform for all communication
- Collaborate with team members, stakeholders, and dealers to execute educational initiative rollouts
- Collaborate on manufacturer issues and present clear, concise information packets to support resolution or refinement of future boats
- Tailor and refine delivery documentation for yacht deliveries
- Develop training videos, how-to videos, and educational materials for customers
- Support regional boat shows and customer events
- Maintain professional and supportive relationships with clients, team members, vendors, and manufacturers
- Participate in and lead getaways and Yacht Division customer events
- Assist Yacht Support and stores in maintaining Yacht Division FANS Scores of 80% or higher
- Support other tasks necessary for team success
Requirements:
- International and domestic travel required
- Some weekends and after hours support necessary
- Captains license a plus
- Role works closely with the entire network of locations, Yacht Support, MarineMax stores, and related Yacht Division business units
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