Account Manager – Customer Success
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Job Description
Account Manager managing customer relationships and adoption of McKesson’s oncology software. Supporting iKnowMed G2 EHR implementations, workflows, training, and issue resolution.
Responsibilities:
- Manage all aspects of the technology relationship with customers
- Develop, grow, and maintain territory relationships
- Coordinate with business units to ensure client requests are handled swiftly and successfully
- Manage day-to-day relationships for assigned clients using iKnowMed G2 EHR, Lynx, CVP, Practice Insights, and Ontada Health
- Participate in account implementation to facilitate transition from implementation to account management
- Build and develop customer relationships with sales partners, network counterparts, and internal teams
- Develop and maintain a territory business plan
- Provide post-go-live support, training and retraining, workflow review and optimization, best practices, and program-related support
- Support iKnowMed G2 go-lives
- Resolve customer issues accurately and promptly while providing high customer satisfaction
- Support and adhere to the McKesson Specialty Health Compliance Program, Code of Ethics, and Business Standards
Requirements:
- Degree or equivalent and typically 7+ years of relevant experience
- BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting
- 4+ years specific systems experience within applications with iKnowMed
- EHR application knowledge and working experience, preferably with iKnowMed G2
- Knowledge and experience with healthcare operations, clinical, and/or financial systems
- Familiarity with oncology practice day-to-day operations
- Outstanding verbal, written, and presentation skills
- Proficiency with MS Word, Excel, PowerPoint, and Teams
- Ability to manage multiple priorities with tight and competing deadlines
- Up to 25% travel required
Benefits:
- Competitive compensation package
- Annual bonus may be offered
- Long-term incentive opportunities may be offered
- Equal employment opportunities
- Reasonable accommodation for applicants with disabilities
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