Account Operations Lead
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Job Description
Account Operations Lead executing core functions and managing communications for Cushman & Wakefield. Responsible for delivering performance and client satisfaction through operational support and governance.
Responsibilities:
- Reports to the Account Operations Director and is responsible for executing core account operations functions including KPI performance tracking, governance deliverables, client and internal communications
- Plays a hands-on role in developing materials, coordinating stakeholders, maintaining operational processes, and ensuring follow-through on commitments
- Supports internal communications, training, and knowledge management to enable a more efficient and aligned account organization
- Responsible for executing activities related to Governance, Operating Rhythm & Deliverables, Communications & Engagement, Training & Enablement, Operational Support & Program Execution
Requirements:
- Bachelor’s Degree preferred
- 3–7+ years of related experience in operations, program coordination, account management, or similar roles
- Strong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools (SharePoint, Teams, etc.)
- Ability to operate effectively in ambiguous environments
- Comfortable navigating evolving priorities and undefined processes
- Strong execution and task management across multiple priorities
- Ability to analyze data, identify trends, and support development of actionable insights
- Strong written and verbal communication skills
- Ability to work in a fast-paced, matrixed environment with multiple stakeholders
- High attention to detail and commitment to quality and accuracy
- Ability to follow through on tasks, drive completion, and escalate when needed
Benefits:
- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance
- Disability insurance programs
- Paid and unpaid time away from work
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