Account Services Analyst
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Job Description
Technical Account Services Analyst at WEX managing mid-market customer relationships and ensuring successful adoption of products. Providing technical guidance and resolving issues to drive customer success.
Responsibilities:
- Serve as the technical contact for mid-market customers, understanding their technical needs and goals.
- Provide ongoing technical guidance and best practices to help mid-market customers optimize their use of WEX products and services.
- Collaborate in Executive Business Reviews to discuss technical performance, insights, and strategic alignment with mid-market stakeholders.
- Conduct ad-hoc consultations and lead technical health checks to ensure optimal product utilization and performance for mid-market customers.
- Proactively identify and address technical issues or roadblocks that may impact mid-market customer success.
- Work closely with internal technical teams, including Operations and Participant Services, to resolve mid-market customer issues efficiently.
- Monitor mid-market customer technical health and provide proactive solutions to prevent potential issues.
- Stay informed about product updates, new features, and industry trends to provide up-to-date guidance to mid-market customers.
- Share relevant insights and recommendations with mid-market customers to help them leverage new capabilities and achieve desired outcomes.
- Collaborate closely with Account Managers to ensure a seamless and cohesive experience for mid-market customers.
- Partner with Operations and Participant Services teams to address and resolve technical issues for mid-market customers.
- Align with internal stakeholders to support mid-market customer needs and drive technical success.
Requirements:
- Bachelor’s degree preferred
- Proven experience in a technical success, technical account management, or related role
- 2+ years of industry/product experience
- Strong technical acumen and ability to understand complex technical products and services
- Excellent communication, problem-solving, and relationship-building skills
- Ability to work collaboratively across teams and manage multiple priorities
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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