Analista de Serviços de TI
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Job Description
IT Services Analyst responsible for implementing engineering and supply modules and supporting client needs at Sienge. Focus on SaaS solutions in construction, legal intelligence, operational efficiency, and governance.
Responsibilities:
- Conduzir a implantação dos módulos de Engenharia e Suprimentos (Jornada ACE), analisando processos do cliente, identificando gaps e configurando a solução de forma aderente à operação da construtora;
- Executar o onboarding com diagnóstico, definição de cronograma, parametrizações e capacitação dos usuários, garantindo adoção correta e geração de valor desde o início;
- Apoiar a gestão de projetos de implantação, contribuindo tecnicamente para planejamento, acompanhamento de entregas e cumprimento de escopo, prazos e marcos da metodologia;
- Atuar de forma consultiva em reuniões técnicas com clientes, canais e times comerciais, apoiando decisões e evolução da maturidade dos processos de engenharia e suprimentos;
- Desenvolver e compartilhar conteúdo técnico, realizar treinamentos e webinars e apoiar canais para correta aplicação da solução e sustentação da adoção no ecossistema Sienge.
- Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.
Requirements:
- Superior completo ou em andamento nas áreas de Engenharia, Arquitetura, Administração ou relacionadas;
- Ter atuado em áreas relacionadas ao atendimento do cliente, como suporte, CS e/ou implantação;
- Experiência prática no uso do Sienge Plataforma;
- Excelentes habilidades de comunicação verbal e escrita;
- Entender as necessidades e solucionar os problemas do cliente.
- Experiência em relacionamento e atendimento a clientes
- Conhecimento ou interesse em tecnologias de Inteligência Artificial: ferramentas, aplicações e conceitos.
Benefits:
- Vale-alimentação/Vale-refeição;
- Plano de saúde e odontológico;
- Auxílio Home Office;
- Participação nos Lucros e Resultados;
- Voucher para Kit Setup;
- Seguro de vida;
- Day Off aniversário;
- GoGood | Nav;
- Programa de promoção à saúde e bem-estar;
- Parcerias e descontos.
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