Agency Care Specialist
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Job Description
Agency Care Specialist coordinating care for patients and agency nurses at national specialty pharmacy. Required to ensure compliance, documentation, and seamless communication with healthcare teams.
Responsibilities:
- Serve as a point of contact for patients and agency nurses, responding promptly to inquiries and coordinating care needs.
- Collaborate closely with the Clinical Nurse Supervisor and Agency Intake Liaison to support onboarding, compliance tracking, and agency service coordination.
- Accurately process patient orders, clinical documentation, and prescription labels, ensuring timely and organized recordkeeping.
- Escalate clinical concerns or changes in patient condition to the Clinical Nurse Supervisor or appropriate team member.
- Coordinate nursing schedules and verify patient information in collaboration with pharmacy and nursing teams.
- Maintain accurate documentation of all patient interactions, including urgent requests, complaints, and service issues.
- Identify and report compliance issues, scheduling conflicts, and patient-reported concerns to the Clinical Nurse Supervisor for appropriate follow-up.
- Support administrative tasks such as scanning, organizing records, and preparing scheduling materials.
- Participate in special assignments, including contacting agencies for missing documentation or lab due dates.
- Uphold professional conduct and represent the organization positively in all interactions.
- Adhere to all company policies, procedures, and compliance standards.
Requirements:
- Minimum two years medical or pharmacy experience or equivalent experience.
- At least 1 year of customer service experience.
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