Cloud Operations Specialist – AWS Managed Services
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Job Description
Spécialiste AWS assurant la surveillance, la sécurité et la fiabilité des environnements infonuagiques clients d’Unicorne. Optimisation FinOps, audits et interventions de garde 24/7.
Responsibilities:
- Monitor the health and performance of clients’ AWS environments and triage alerts
- Handle incident and service request tickets in accordance with SLAs
- Plan and apply security patches and updates
- Manage infrastructure upgrades as they become due
- Take ownership of new clients’ AWS environments: inventory, assessment, monitoring, and documentation
- Address security findings and conduct IAM access reviews
- Validate backups and participate in restore testing
- Build and improve team processes, write runbooks, and automate recurring tasks
- Tune alerts and reduce noise
- Participate in a 24/7 on-call rotation, one week at a time
- Conduct monthly client follow-ups
- Reduce clients’ infrastructure costs through FinOps expertise
- Conduct security, scalability, and cost-savings audits for clients and prospects
Requirements:
- 2–5 years of experience in cloud operations, systems administration, or DevOps, including at least 2 years working with AWS in production
- Strong command of core AWS services: EC2, VPC, IAM, RDS, S3, CloudWatch, and Systems Manager
- Experience managing incidents through a ticketing system
- Calm under pressure, detail-oriented, and committed to thorough documentation
- Comfortable working in environments you did not build, often heterogeneous, with or without Infrastructure as Code
- French-English bilingualism, both spoken and written, is a strong asset
- AWS SysOps Administrator or Solutions Architect Associate certification is an asset
- Experience in a managed services provider (MSP) or multi-client environment is an asset
- Infrastructure as Code (CDK, Terraform), containers (ECS, EKS), and knowledge of FinOps or SOC 2 are assets
Benefits:
- 100% remote work
- Truly flexible schedule
- On-call premium and compensation for interventions
- 4 weeks of vacation
- Unlimited personal days
- 14 statutory holidays per year, including 7 during the holiday season
- Group RRSP (employer contributions of up to 2%)
- Group insurance (50% employer-paid) with telemedicine
- MacBook Pro, company-paid mobile phone, and all necessary equipment
- Annual allowance for your home office
- Paid ongoing training, including AWS certifications
- Very active social committee
- Mentorship
- Work-life balance
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