AI & Automation Developer
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Job Description
AI automation developer building production workflows and agents for an established Australian services business. Connecting business systems and reducing manual operational work.
Responsibilities:
- Design and build AI-powered automations and agents, integrating APIs, webhooks and middleware
- Connect Microsoft 365, CRM, rostering, finance and communication platforms using n8n, Zapier, Make, Power Automate or custom-built solutions
- Apply AI/LLM APIs such as OpenAI to real business problems, including human review where appropriate
- Automate repetitive administration and data-processing work, including reading, categorising, summarising and transferring information
- Build solutions with security, privacy and access controls, including safe handling of credentials and confidential data
- Test, document and maintain solutions with error handling, logging and monitoring
- Provide training and instructions to staff
- Advise leadership on opportunities to save time or reduce cost through AI and automation
Requirements:
- At least 2 years of professional software development, systems integration or automation experience, with strong evidence of owning production solutions
- Hands-on experience applying AI/LLM APIs (such as OpenAI or Claude) in real production automation or product work
- Hands-on experience building production automations using platforms such as n8n, Zapier, Make or Power Automate, and/or custom-coded solutions
- Practical experience with REST APIs, webhooks and system integrations
- Strong written and spoken English, with the ability to explain technical work in plain language to non-technical stakeholders
- Working knowledge of Python or JavaScript/TypeScript
- Experience with AI agents and tool/function calling
- Experience with database and data-processing workflows
- Experience with Microsoft 365, Outlook or Teams automation specifically
- Experience integrating CRM, rostering, finance or telephony/SMS systems
- Experience working with Australian or other international clients
- Familiarity with OAuth, Git and cloud platforms
- Experience producing technical documentation or training non-technical staff
Benefits:
- 100% work from home
- Annual rate and performance review
- Comprehensive training and ongoing professional development
- Regular staff events and team activities
- Direct exposure to Australian clients and business practices
- Ongoing training and coaching support from Offshore 24/7
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