AI Solutions Architect – Unified Communications
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Job Description
AI Solutions Architect partnering with Product Management to define AI-enabled capabilities for UCaaS and CCaaS. Architecting systems, designing data flows, guiding teams to ensure secure and scalable AI components.
Responsibilities:
- **Your Role:**
- Partnering with Product Management to define AI-enabled capabilities that drive real competitive advantage
- Vetting ideas early to ensure they are technically viable, scalable, and aligned with long-term platform strategy
- Architecting AI-driven systems that balance performance, latency, accuracy, cost, and operational complexity
- Designing end-to-end data flows that integrate seamlessly into Sangoma’s UCaaS and CCaaS environments
- Guiding engineering teams with clear architectural specifications and measurable design principles
- Ensuring AI components are secure, resilient, observable, and production-ready
- Participating in design workshops, roadmap discussions, and cross-functional planning sessions
- You will help ensure that what we build is not only innovative, but durable, scalable, and aligned with long-term platform evolution.
Requirements:
- Your Background:
- 3 plus years of experience in Technical Product Architecture, Systems Design, AI Solutions Engineering, or similar role deploying AI/ML solutions in production
- Strong understanding of modern AI/ML techniques including LLMs, NLP, predictive modeling, speech analytics, agent assist, and automation
- Demonstrated ability to design complex AI-driven systems and manage trade-offs such as accuracy vs. speed vs. cost
- Exceptional communication and documentation skills, able to translate complex concepts across technical and non-technical audiences
- Experience with Product Discovery and early-phase ideation preferred
- Knowledge of UCaaS and CCaaS domains, real-time communications systems, and telecom concepts preferred
- Familiarity with secure model deployment, data governance, and responsible AI practices preferred
Benefits:
- **What We Offer:**
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
- Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
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