Senior Customer Solutions Engineer
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Job Description
Senior Customer Solutions Engineer at FORT Robotics managing customer integrations for autonomous machines. Collaborating across technical teams to enhance safety and operational efficiency in industrial applications.
Responsibilities:
- Lead technical engagements at FORT's most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
- Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms
- Partner with Product and Engineering to translate field insights into roadmap improvements — identify recurring integration friction points and influence product direction
Requirements:
- 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation
- Proven track record leading complex customer integrations from kickoff through deployment with minimal oversight
- Demonstrated ability to operate as a senior technical authority — owning outcomes, not just tasks
- Ability to travel up to 30%, including international travel
Benefits:
- Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance
- Contribute reusable integration guides, field playbooks, and technical documentation that raises the bar for the whole Customer Solutions team
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