Revenue Operations, GTM Systems Architect
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Job Description
Design, build, and automate the technology ecosystem that powers SheerID’s GTM teams. Partner with Revenue Operations and GTM leaders for system and process alignment.
Responsibilities:
- Own the design, testing, and iteration of automation systems that scale pipeline generation (e.g. increased conversion rates, increased “speed to conversion”, reduced time/effort per SQO).
- Discover new ways to access, connect, and activate new data sets – both internal and external – to create new methods of generating and converting new and expansion pipeline and churn signals.
- Accelerate revenue team efficiency through AI & automation to expedite repeatable workstreams – including prospect and customer research, call prep, streamlined handoffs - and maximize teams time on highest value revenue generating activities.
- Develop and manage data flows between systems to ensure accuracy, timeliness, and accessibility for reporting and insights.
- Scope and implement next-gen tools (e.g., AI copilots, Slack/Gemini agents) that enhance productivity and data enrichment.
- Act as technical owner of Salesforce configuration, including objects, flows, automation, and permission sets and be our first point of contact system users to resolve support tickets - resolving in a way that focuses on long term impact vs. short term triaging.
- Collaborate with RevOps and Deal Desk to architect scalable quote-to-cash workflows.
- Partner with the Revenue Analyst and BI Manager to align system data models and ensure consistent metric definitions across platforms.
- Leverage AI to automate repetitive workflows, enrich ICP data, and drive rep efficiency.
- Serve as liaison between the GTM, IT, and Security teams to ensure data compliance, access controls, and system security.
- Owner of the design, build, maintenance, and documentation of Salesforce ecosystem as our Sole Salesforce Administrator.
Requirements:
- 5+ years of demonstrable experience designing and deploying automation, AI, and/or ML systems in a GTM context (prospecting, forecasting, coaching, data enrichment).
- Proven expertise in Salesforce Lightning configuration, automation (Flows), and permission/role design, and security measures.
- Strong technical background integrating Systems of Record (e.g. Salesforce, Marketo), Systems of Action (e.g. Make, Slack), and Systems of Intelligence (e.g. Looker) to drive tech stack ROI and efficiency.
- Understanding of GTM processes and KPIs across Marketing, Sales, Customer Success, and Finance with a curiosity and fluency in emerging AI and automation technologies (e.g., Gemini, OpenAI tools, Slack AI).
- Strong project management skills and strategic mindset with a builders bias and the ability to translate strategic GTM objectives into technical execution.
- Proven track record of leading cross-functional initiatives, driving adoption of new systems and workflows, and using metrics/outcomes to optimize.
- A software engineering mindset: rigorous about testing, observability, data hygiene, and iteration cycles.
- Comfortable in a fast-paced, high-growth environment with multiple competing priorities.
Benefits:
- SheerID is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
- We will never provide screening questions via email.
- We will never extend a job offer without a formal interview process.
- We will never request any personal information through email or messaging platforms.
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